Help Center
Answers to the most common questions about booking, payments, and travel with Skyvia.
Browse our packages, stays, or flights and submit a booking request. Our team reviews availability with the supplier and confirms within 24 hours. Once confirmed, you receive a payment link to secure your booking.
Currently, QR Ph (InstaPay/PESONet) is our primary payment method — scannable with any Philippine bank app including BPI, BDO, UnionBank, GCash, Maya, and RCBC. GCash, Maya, Credit/Debit Card, and Online Banking are coming soon.
Yes. Refund amounts depend on how far in advance you cancel. Cancellations 30+ days before departure receive up to 90% back. See our Cancellation Policy for the full schedule.
Date changes are subject to supplier availability and may involve rebooking fees. Contact us at bookings@skyviatravel.com at least 7 days before your departure date.
Most bookings are confirmed within 24 hours on business days. For complex group bookings or custom itineraries, it may take up to 48 hours.
Yes — we handle groups from 10 to 500 people. Group bookings include a dedicated coordinator, custom itinerary, and group pricing. Visit our Group Travel page to learn more.
Our plan builder lets you describe your dream trip — destinations, dates, group size, and interests. Our team designs a full itinerary and presents it to you for review before payment.
Yes. A booking confirmation is sent to your email after payment. It includes your itinerary, booking reference number, and contact details for your coordinator.
A valid government-issued ID is sufficient for domestic flights within the Philippines. A passport is required for international travel.
Email us at bookings@skyviatravel.com or use the contact form on our Contact page. Support is available Monday–Saturday, 8AM–8PM Philippine Standard Time.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you within one business day.
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